Privacy Policy

1. Information We Collect

When you submit an enquiry or contact form, we collect:

• Full name (first and last name)
• Email address
• Phone number and WhatsApp number
• Company name (if provided)
• PAN / GST details (if provided)
• Any additional information you include in your enquiry

2. How We Use Your Information

We use your information solely for:

• Responding to your product enquiries
• Coordinating warehouse visits and inspections
• Facilitating commercial negotiations via WhatsApp or phone
• Internal record-keeping for sales processes

We do not use your information for marketing newsletters, promotional emails, or share it with third parties except as required to process your enquiry.

3. Data Storage & Security

Your information is transmitted securely via HTTPS and protected by Cloudflare Turnstile verification. Enquiry data is stored on our secure backend servers located in India. We retain enquiry data only as long as necessary for the business purpose for which it was collected.

4. Third-Party Services

We use the following third-party services:

• Cloudflare Turnstile — for bot/spam protection on forms
• Vercel — for website hosting, analytics, and speed insights
• WhatsApp — for buyer communication via wa.me deep links
• Google Maps — for displaying our warehouse location
• ImageKit — for video content delivery (hero section)

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at factoryclearance@heveaproducts.co.in or via WhatsApp at +91 98408 96388.

6. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

7. Contact

For any privacy-related questions, please contact us at: